Ch-Ch-Ch-Ch-Ch-anges

COVID has truly changed expected norms in the workplace. MOST businesses are hugely understaffed, which has reduced service to customers. Even if all remaining employees wanted to provide full service, it just is not possible for them to do so. So, Americans are becoming acclimated to levels of service that are more comparable to that which was provided in the Soviet Union. Pretty much non-existent. 

Now, that is less of a problem in the Midwest and the South - some of the friendliest places in the United States. But it is increasing the misery of the coastal areas considerably. And, it makes dealing with companies based in those locations a teeth-gritting experience. 

Coyote Blog, a site I'd never before visited, has that story from the perspective os a multi-state business that has had to make that shift in service expectations since COVID.